Troubleshooting
What each failure looks like, what causes it, and what to do about it.
Sign-in problems
“This email is not authorized.” The address is not on the invite list. TriCanon is in beta and accounts are added by hand. Join the waitlist at tricanon.app; retrying the form will not change the answer. If you believe you were invited, check that the invite went to this exact address.
The Terms of Service modal keeps coming back. Acceptance is recorded against the account, not the device. If the modal reappears after you accept it, the record failed to save — reload and accept again. If it persists, the account is not being recognized as signed in.
Analysis problems
The analysis panel shows an upgrade prompt instead of an analysis. You have used your 10 free analyses for the calendar month. Keyword search and verse reading still work. Plans and limits explains the counter.
Search returns no keyword matches. That is expected for concepts rather than words — Trinity, Rapture, Original Sin. The notice above the results states it, and the analysis runs anyway, citing the passages that carry the idea.
The analysis stops mid-sentence. The response hit its length ceiling and was cut short. Run the search again, or narrow the question. Nothing is lost: the session saved the part that did arrive.
The first answer takes a few seconds. Normal. The first streamed response generally starts within two to three seconds; Research Mode answers take longer by design.
Loading and connection
“Failed to Load Search Index.” The app could not fetch its scripture index. Reload the page; if it persists, check the connection, then try again on a different network. This is a data-loading failure, not a sign-in problem.
A “no connection” page. There is no offline mode. The page reloads itself once the connection returns, and saved sessions are untouched.
Blank screens or unstyled pages after an update. The service worker is holding an old build. Force a reload (Shift-Reload on desktop; close the installed app from the app switcher and reopen it on a phone).
Rendering
Hebrew or Arabic look wrong. Those scripts depend on right-to-left and Unicode support in the browser. Update the browser; on a very old device, view the page in the installed app instead of an in-app browser inside another application.
Hadith says it is not in the database. Coverage is a curated 432 narrations, not the full collections. A reference outside that set has no text to show. See Translations and original languages.
Sessions
A saved session is missing. Sessions are stored per account. Check that you are signed in as the same address, and that the session was created while signed in — sessions generated before sign-in are not attached to anything.
An old session opens without its analysis. Sessions saved before analysis text was stored rebuild it when you open them. That rebuild counts as an analysis against the monthly limit.
Still stuck
Use the contact address on tricanon.app. Include the query you searched, the browser or device, and the exact message on screen — all three shorten the diagnosis considerably.