---
title: Troubleshooting
description: What each failure looks like, what causes it, and what to do about it.
---

## Sign-in problems

**"This email is not authorized."**
The address is not on the invite list. TriCanon is in beta and accounts are added by hand. Join the waitlist at [tricanon.app](https://www.tricanon.app); retrying the form will not change the answer. If you believe you were invited, check that the invite went to this exact address.

**The Terms of Service modal keeps coming back.**
Acceptance is recorded against the account, not the device. If the modal reappears after you accept it, the record failed to save — reload and accept again. If it persists, the account is not being recognized as signed in.

## Analysis problems

**The analysis panel shows an upgrade prompt instead of an analysis.**
You have used your 10 free analyses for the calendar month. Keyword search and verse reading still work. [Plans and limits](/plans-and-limits) explains the counter.

**Search returns no keyword matches.**
That is expected for concepts rather than words — *Trinity*, *Rapture*, *Original Sin*. The notice above the results states it, and the analysis runs anyway, citing the passages that carry the idea.

**The analysis stops mid-sentence.**
The response hit its length ceiling and was cut short. Run the search again, or narrow the question. Nothing is lost: the session saved the part that did arrive.

**The first answer takes a few seconds.**
Normal. The first streamed response generally starts within two to three seconds; Research Mode answers take longer by design.

## Loading and connection

**"Failed to Load Search Index."**
The app could not fetch its scripture index. Reload the page; if it persists, check the connection, then try again on a different network. This is a data-loading failure, not a sign-in problem.

**A "no connection" page.**
There is no offline mode. The page reloads itself once the connection returns, and saved sessions are untouched.

**Blank screens or unstyled pages after an update.**
The service worker is holding an old build. Force a reload (Shift-Reload on desktop; close the installed app from the app switcher and reopen it on a phone).

## Rendering

**Hebrew or Arabic look wrong.**
Those scripts depend on right-to-left and Unicode support in the browser. Update the browser; on a very old device, view the page in the installed app instead of an in-app browser inside another application.

**Hadith says it is not in the database.**
Coverage is a curated 432 narrations, not the full collections. A reference outside that set has no text to show. See [Translations and original languages](/using/translations-and-original-languages).

## Sessions

**A saved session is missing.**
Sessions are stored per account. Check that you are signed in as the same address, and that the session was created while signed in — sessions generated before sign-in are not attached to anything.

**An old session opens without its analysis.**
Sessions saved before analysis text was stored rebuild it when you open them. That rebuild counts as an analysis against the monthly limit.

## Still stuck

Use the contact address on [tricanon.app](https://www.tricanon.app). Include the query you searched, the browser or device, and the exact message on screen — all three shorten the diagnosis considerably.